You said WHAT right in front of the customer?

Amazing what employees on the front lines will say, even when interacting with customers.

I visited Target on Carrier Parkway and I-20 in Grand Prairie yesterday to return a faulty DVD player.  I approached the counter after hearing "Next!" called by the woman working the customer service area.  I placed my box on the counter, handed the woman the receipt and was promptly ignored.  As she held the receipt, she looked to another woman who worked there and said, among other indiscernible grumblings:

-"No one had better write me up for nothin'.  I didn't do nothin'"
-"I don't need this job"
-"They know I'm only here until I can find something better"
-"Who wrote me up?  I better not find out who did that"
-"I never checked out the keys.  Someone must have written my name in there"
-"She (the supervisor) doesn't know what she's talking about"

I stood there for at least a full minute while she carried on about getting written up for something having to do with checking out keys.  She then turned her attention to my transaction but continued to grumble under her voice about the supervisor.  So as the customer and based on what I heard, I can now assume Target management is incompetent, Target jobs are not valuable, employees have grudges against Target management, Target has a checkout system for keys that does not work effectively (good to know if I'm the criminal type), and one of the supervisors is an idiot.  Is this the type of impression I should be given when visiting, of all places, the customer service counter?

I choose Target over Wal-Mart for a reason.  I've dealt with Target enough to know their customer service is excellent, so this seems to be a staff training issue.  I'd like to hear from anyone else via the comments section who has had an experience similar to this