Great Service in Unlikely Places: Porky's Bayside

Chance and I drove to Key West and back today and had a great experience at Porky's Bayside Restaurant on Marathon Key.  Porky's is a little BBQ place that looks like it's right out of a Florida Key's postcard.  Greenhouse roofing, old tattered pirate flags on the ceiling and beer promo posters that are attached to the walls with packing tape.  Exactly what we were hoping to find on our journey.

What we didn't expect to find was the outstanding service.  A polite, well-spoken young man was our server who made suggestions, called my wife "Miss", volunteered to take our picture (twice!), used my name when delivering my credit card and gave us continued service even after we had paid out.  A memorable experience to say the very least.  So, guess where we'll go back to when we make that trip again?  Important to note: Porky's has no "walls" per se.  It's just open air and shares space with a charter-for-hire fishing tour company.  It has maybe 20 tables, with additional room for guests along the rail overlooking the charter boats.  We only saw two servers total and there was no sign of management.  Even McDonalds would be considered a more established, refined experience.  So, if Porky's Bayside can pull off a service homerun like this, all excuses have been pulled from the table in my opinion.    How does your business measure up?