Mon, 28 May 2007  Customer service is often about being resourceful and using initiative to make things happen. Here's an interesting scenario I recently encountered at a local Albertson's store/Bank of America branch.I needed to make an ATM deposit on a Sunday, but the Bank of America ATM didn't have any envelopes. I went to Albertson's customer service to ask for one. Turns out the person in front of me in line, and the person behind me, were also requesting some. The woman working the counter, who was nice as could be, said, "Nope, sorry.. we just don't have any," to all of us. Now you're probably thinking, "Don't grocery stores carry envelopes?" Yep, they sure do. And I went and bought a box of 50 for $1.50, made my deposit and left the box on top of the ATM for the other customers. Why couldn't the Albertson's customer service attendant have done this? I have no idea, but she didn't. Albertson's often gets my business because of the Bank of America banking center located in the store. Surely it's worth it to them to donate a box of envelopes or two at cost to keep my business. Be a resourceful business owner! There's always a way if you think on your feet. Category: general -- posted at: 4:17 PM Comments[0] |
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