Sun, 14 August 2005
Raising the Bar #3
BarServ's George Daye interviews Troy Daigle, sommelier at one of New York City's top-rated establishments, Le Bernardin. Troy shares information about how Le Bernardin maintains its service level, the importance of attention to detail and what wines are hot in the Manhattan dining scene.
Direct download: Raising_The_Bar_3.mp3
Category: podcasts -- posted at: 4:51 PM
Comments[0]
Mon, 8 August 2005
Raising the Bar #2
Raising the Bar focuses on the Five Important Steps of Customer Service from a recent About.com article by Albert Schindler.
Direct download: Raising_the_Bar_2.mp3
Category: podcasts -- posted at: 9:28 PM
Comments[0]
Fri, 5 August 2005
Raising the Bar
A Business Podcast to empower hospitality owners and management professionals.
Direct download: Raising_the_Bar.mp3
Category: podcasts -- posted at: 3:33 PM
Comments[1]


About George Daye

George is founder and president of BarServ, a mystery shopping and customer service improvement firm based in Dallas-Fort Worth, Texas. George provides insightful commentary on customer service issues and shares winning strategies that convert customers to loyal, raving fans.

Video Clips

JetBlue CEO on Today Show
Nightmare AOL Cancellation
iPod Battery Replacement Call
Interesting Speaker on Customer Service
Sleepy Cable Guy

del.icio.us links

These are links that George updates daily as he scans the Web for news about customer service and Dallas-Fort Worth hospitality-based businesses.





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