Sun, 11 September 2005
Raising the Bar #5
BarServ's George Daye interviews Jeffrey Yarbrough, principal of Dallas-based BigInk PR. Big Ink PR and Marketing is a full service PR and Marketing Company specializing in restaurants, bars, fashion, entertainment, and lifestyle oriented clientele. Mr. Yarbrough shares his rise to the top in the Texas restaurant and bar scene, and how he provides top-notch customer service to his clients.
Direct download: Raising_the_Bar_5.mp3
Category: podcasts -- posted at: 7:04 PM
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Sat, 3 September 2005
Raising the Bar #4
George W. Daye, III, president and founder of BarServ, a Dallas-Fort based mystery shopping firm, provides the secrets of how to treat hospitality guests like family and how to make a comment card program successful.
Direct download: Raising_the_Bar_4.mp3
Category: podcasts -- posted at: 7:45 PM
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About George Daye

George is founder and president of BarServ, a mystery shopping and customer service improvement firm based in Dallas-Fort Worth, Texas. George provides insightful commentary on customer service issues and shares winning strategies that convert customers to loyal, raving fans.

Video Clips

JetBlue CEO on Today Show
Nightmare AOL Cancellation
iPod Battery Replacement Call
Interesting Speaker on Customer Service
Sleepy Cable Guy

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These are links that George updates daily as he scans the Web for news about customer service and Dallas-Fort Worth hospitality-based businesses.





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