Thu, 19 January 2006
Raising the Bar 9
George Daye, president of dallas mystery shopping firm BarServ, discusses how to provide stellar service to specialized audiences. www.barserv.com
Direct download: Raising_the_Bar_9.mp3
Category: podcasts -- posted at: 10:45 AM
Comments[0]
Wed, 11 January 2006
Raising the Bar 8
George Daye of Dallas Fort Worth mystery shopping firm BarServ discusses the tipping point theory and how it applies to the service industry
Direct download: Raising_the_Bar_8.mp3
Category: podcasts -- posted at: 6:41 PM
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About George Daye

George is founder and president of BarServ, a mystery shopping and customer service improvement firm based in Dallas-Fort Worth, Texas. George provides insightful commentary on customer service issues and shares winning strategies that convert customers to loyal, raving fans.

Video Clips

JetBlue CEO on Today Show
Nightmare AOL Cancellation
iPod Battery Replacement Call
Interesting Speaker on Customer Service
Sleepy Cable Guy

del.icio.us links

These are links that George updates daily as he scans the Web for news about customer service and Dallas-Fort Worth hospitality-based businesses.





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