BarServ Blog and Podcast

Am I the only one that is driven totally insane by the self-check machines at Kroger?  I use these quite often at other stores and don't seem to have any problems. It's not so much the machines as it is the assistance I receive from the Kroger employee that monitors them... which is minimal at best.  Just venting today but MAN!  Get it together, Kroger!

We're excited to announce our client access module has been launched and is up and running smoothly.  BarServ's partners can now login via BarServ.com with a unique username and password to access reports.  Once inside, our partners can review, print and download reports.  This also provides an easy, one-stop for partners to access all archived reports for their establishments.

BarServ is committed to providing the best customer service to our partners and will continue to develop additional tools to enhance our proprietary products.

Chance and I drove to Key West and back today and had a great experience at Porky's Bayside Restaurant on Marathon Key.  Porky's is a little BBQ place that looks like it's right out of a Florida Key's postcard.  Greenhouse roofing, old tattered pirate flags on the ceiling and beer promo posters that are attached to the walls with packing tape.  Exactly what we were hoping to find on our journey.

What we didn't expect to find was the outstanding service.  A polite, well-spoken young man was our server who made suggestions, called my wife "Miss", volunteered to take our picture (twice!), used my name when delivering my credit card and gave us continued service even after we had paid out.  A memorable experience to say the very least.  So, guess where we'll go back to when we make that trip again?  Important to note: Porky's has no "walls" per se.  It's just open air and shares space with a charter-for-hire fishing tour company.  It has maybe 20 tables, with additional room for guests along the rail overlooking the charter boats.  We only saw two servers total and there was no sign of management.  Even McDonalds would be considered a more established, refined experience.  So, if Porky's Bayside can pull off a service homerun like this, all excuses have been pulled from the table in my opinion.    How does your business measure up?

I've harped on the 'little extras' before and how important they can be.  The Sagamore Hotel, where my wife and I are staying in South Beach, is definitely headed in the right direction when it comes to those little extras and they're discovering what an impact they can have.  As if the hotel wasn't unique enough already, they are making a conscious effort to set themselves apart from the pack.

Over the course of six hours at poolside yesterday, we were provided with samples of frozen cappucino, strawberry smoothies and raspberry iced tea by a female server.  Another server also brought out a tray of oversized washcloths that had been soaked in cold water and then topped with ice.  These were handed out poolside and the guests raved about them, and I promise you they'd continue to do so even after their stay was over.  Great job Sagamore!