Mon, 30 July 2007  A quick thought on customer service... Have you recently needed to contact your credit card company's customer service department? I've found the challenge is not so much getting a real person on the phone (they've become much better at this as of late), but finding exactly how to contact them in the first place! My statement lists a mailing address and a Web site, but that's about it. How about a direct line to customer service? Or maybe an email? It's frustrating when I need answers now, not in 3 to 5 business days. When phone numbers are listed, they often allow me to check my balance via an automated system but not speak with customer service.Lesson here is be available to your customers as many ways as possible, chiefly in person. Ever been to a restaurant where you ask to meet the executive chef or owner and you're told they are from out of state? More than likely, not quite the answer you had hoped for. I recommend you set up a phone number and email address just for customers to reach you and then encourage them to do so. They'll appreciate the personal touch and find that you're available, not missing in action. Cheers! George W. Daye, III Founder and President BarServ Mystery Shopping Services www.barserv.com Category: general -- posted at: 1:55 PM Comments[4] |
Tue, 3 July 2007 Apple and AT&T seem a bit unprepared for the rush of iPhone customers rushing to purchase and activate phones:http://www.cnn.com/2007/TECH/ptech/07/02/iphone.ap/index.html With all the hype surrounding the iPhone, I was almost ready to jump ship from Verizon just to have the latest hot gadget. I'm so glad I didn't. I can't imagine shelling out $500+ AND standing in line for hours upon hours and then going through the frustration of my phone not working for two days. AT&T can spin it however they like, there's no excuse for not being prepared to deliver not only a cool device but the customer service that should come along with it. Category: general -- posted at: 7:18 AM Comments[1] |
