Fri, 25 July 2008  Texas Restaurant News has started a cool social networking site where restaurateurs, vendors, managers and servers can all get together and stay in touch. Check it out! http://www.trnusa.ning.com Category: general -- posted at: 10:15 PM Comments[1] |
Wed, 23 July 2008  Interesting developments on the alternate energy front, namely from The Pickens Plan (http://www.pickinsplan.com). Talk about the PR machine in full force, T. Boone Pickens is really pushing for business opportunities and taking it straight to the media and Washington. Check out the site and share your thoughts. This is a good example of good proactive customer (or potential customer) relations. Category: general -- posted at: 3:51 AM Comments[4] |
Mon, 21 July 2008  Today's Pegasus Restaurant News (http://www.pegasusnews.com/news/in/business/hospitality-industry/restaurants-and-bars/) is chock full of restaurant closings here in Dallas-Fort Worth over the past quarter. If you're not on the customer service bandwagon, you'd better jump on quickly. With the economy in a downward spiral and consumers becoming more discriminatory with their spending, business owners are getting a one-time shot to show what they have a product worth purchasing. More importantly, to show such value in that product that consumers will return again and again for more. Customer service can be a time expense moreso than dollars and cents. It is critical to train staff to go the extra step and earn customer loyalty. Business owners and managers need to be in direct contact with customers to ensure those customers are happy and will return. An hour on the phone making follow up calls with the previous days customers will return great dividends in the future. Measurement of customer service efforts is also more important than ever. Make changes today... don't wait. Your customers are too valuable to send home unsatisfied. Unless, you want to be the next establishment on the chopping block. Category: general -- posted at: 2:04 PM Comments[2] |
